Enquiries
Q. How do I enquire about the
parts for sale, or ask a question?
A. Simply click on the 'Enquiries' button in the navigation bar (this
is on the left of the screen). You will see an enquiry form to fill
in and send to pugspares.co.uk. If you prefer, you can send an email
to enquiries@pugspares.co.uk
Q.
Can I phone the 0800 number to make an enquiry?
A. No, the 0800 number is for placing orders only. It is set up as a
card debiting facility for those who prefer not to send their card details
over the internet. You should phone this number only if you want to
order parts you have seen for sale on the site, or if you have already
agreed a special order and price through a previous enquiry. The 0800
call centre staff are not trained to answer your technical questions
and will be unable to help you with these.
Q.
What if I need a part for my Peugeot that I can't see on the site?
A. Send an enquiry form to pugspares.co.uk and we will do our best to
find the parts you need, or point you in the right direction.
Q.
I have a technical enquiry about my Peugeot. Can you help me with this?
A. Yes, send it on an enquiry form and we will advise you on technical
matters where possible. Please check out the FAQs first though, as the
answer may be there for you already.
Q.
I have ordered some parts and I have a query with the order, what do
I do?
A. Send an enquiry form and we will answer your query straight away.
If you prefer, you can email enquiries@pugspares.co.uk
Site
Navigation
Q. How do I find my way around the web site?
A. On the left hand side of the screen, you will see a menu bar with
buttons. Click on the buttons to browse the different pages. Your chosen
page will appear in the main part of the screen and the menu bar will
always be there for quick and easy access. When you click on some of
the menu buttons, for instance the car models, a sub-menu will appear
in the main screen area. Click on this sub-menu for the page you want
to visit.
All
around the pages you will see 'hyperlinks'. Clicking on these words
will take you back to the menus or directly to other related pages.
Hyperlinks look like: hyperlink
You
will also see 'banners' at the top of the screen. Please click on these
to visit other recommended sites of interest.
Q.
When I visit the pugspares.co.uk web site, it does not display properly.
Why is this?
A. This is most likely because you are running an old internet browser.
The web site is designed to work in Internet Explorer and Netscape Navigator,
versions 3.0 onwards. The site also works with Mac based browsers. If
you have an older browser, the frames may not display properly. You
should still be able to view the site, but it will not appear in the
way it was designed. You can download the latest versions of the browsers
free, from the Microsoft or Netscape web sites.
Ordering
Q. How do I order parts from the pugspares.co.uk web site?
A. Simply fill in the order form and press submit. To find this, just
click on 'Orders' from the menu on the left hand side. Press submit
and your order will be acknowledged by email and dispatched. Please
ensure you complete your email address properly, as this is how we acknowledge
your order or contact you if we need any more information.
Also,
you can phone 0800 975 6437 and order by credit and debit card. Please
note this number is for orders only, not enquiries.
You
can fax your order on 023 8045 4066. It's best to complete the the order
form from the site, and then fax this, as it prompts you for all the
information we need to process your order.
Q.
What happens once I have submitted my order?
A. You will get an email the same day, confirming your order has been
received and dispatched. It will confirm the content of your order and
the prices.
Q.
How do I make an enquiry about the progress of my order?
A. Send an enquiry form by clicking on the 'Enquiry' button in the menu
on the left hand side. You can also send an email to enquiries@pugspares.co.uk
We will answer your
enquiry straight away.
Please
do not phone the 0800 number to enquire about your order - this is a
card debiting facility for orders only, and they do not have access
to order progress.
Q.
Is there a guarantee on my order?
A. Yes, new parts are guaranteed for a year, and second hand parts for
one month. If you need to return your parts under the guarantee, return
them to the address on your invoice. Please provide your invoice number
(or a copy of the invoice), name, contact details and the reason for
the return.
For
full details of the guarantee, visit the pugspares.co.uk
terms and conditions page.